Returns & Refunds
Equestrian Performance offer a 365 day returns policy. This means you are entitled to return items that you have purchased on our website for up to one year after purchase.
If you return your item to us within 30 days, you will be entitled to a full refund including any postage paid within the UK. International customers will be refunded minus original postage costs paid. After 30 days, you are entitled to a credit on your Equestrian Performance Account which acts as a 'voucher' that you may redeem against any of the products on our website. This 'voucher' can also be redeemed on orders placed over the phone.
Returns at any stage will only be accepted if the item is in as-new condition with all tags, packaging and bags intact and with the product. Any items that do not arrive in such a condition will be subject to a deduction when refunding the order. This charge is at our discretion but is usually 20% of the item price.
The buyer is to cover return postage on the item unless it is faulty or damaged (see below for such cases). Please pack your item carefully and send it together with a completed returns form/slip of paper with your full order number and details on/copy of your invoice and return the parcel to the following address:
Equestrian Performance Returns
Unit 3 Holmebank Business Park
All refunds for orders will be made within 3 working days of delivery of the item back into our warehouse.
Faulty, Incomplete or Damaged Items
Please notify us regarding orders that are damaged or incorrect upon arrival within 7 days of delivery. Other than under exceptional circumstances, if you notify us after 7 days have passed, we may not be able to take any further action.
For all items that are faulty or incorrect, we can provide a pre-paid label or arrange a collection with our courier to return the item to us at no cost to yourselves. This should be pre-arranged so please contact us for more information and advice.
Terms & Conditions of Refunds & Returns
Please note that if a return or exchange parcel is lost during transit, then we will not be held liable for these items. Such items that are lost can be claimed with the relevant courier/postal service used and we will support you in any such claims you may wish to make.
We reserve the right to deduct re-stocking, fulfilment, shipping or other charges from refunds. If we do so you will be informed by email of such deductions.
Unfortunately shopping online is always difficult due to being able to only see an image on a screen and not being able to touch, feel, see or try on the product. We will do our best to offer real-life images with accurate colours and if further information is required on products, we will always do our best to acquire such information. However, we cannot be held liable for items being not an exact match to images, being in a different packaging or being different to one’s expectations. Such items may be returned to us at the buyers cost for a full refund.
Refunds will be made within 2 working days of delivery of the item back into our warehouse.
There may be delays in processing your return if you do not provide us with adequate information in with your parcel. Unfortunately we cannot distinguish your order from others very easily without an order number or your name. Please also provide us with adequate contact information as this may delay the process.